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Call Center and Web-Enabled CRM Services :

Outbound Call Center Services
SNP provides 24/7 services for data verification, data collection, telemarketing and business development. Our centers in 3 major time zones (GM, US-ES, IST) enable our customers to optimize coverage of any target group or customer base. Examples of outbound call center service include outbound calling to sell wireless services for a telecom provider, outbound calling to retail households to sell leisure holidays, outbound calling to existing customers to sell a new rate card for a mobile service provider or outbound calling to sell credit/debit cards, etc.
Inbound Call Center Services
SNP, through its inbound call center services, provides the same global capability to help you leverage all critical customer contacts. SNP' in bound call center offers customer service and problem resolution,technical support and consulting as well as supporting your customer development through lead qualifying and order processing. Some examples of the inbound call center services - customers calling to check their order status, customers calling to check their reservation status, product delivery status, etc.
E-Mail Customer Contact Solutions
SNP' staff is available to manage your e-mail traffic for all inquiries including common questions, problem resolution, complaint escalation, lead qualifying and order processing
Live Web-Chat Services
We offer both proactive and reactive live chat capabilities to help you fully leverage your web site traffic. Our agents will engage site visitors to clarify your capabilities, answer questions and generate business. In addition all customer contact is fully integrated with voice technologies enabling you to consolidate all customer contact histories regardless of touch pointsTechnology.
Infrastructure
We ensure optimal support for you customers by leveraging nest-of-breed emerging technologies Our Call center platforms include fully integrated IVR , Data Leased Line with ISDN backup for Internet Connectivity, MVIP- Multi Vendor Integration Protocol telecommunication bus, Uninterrupted UPS and Generator Backup, Routers and Data Switches from Cisco with built in redundancies, etc.
Human Resources
An extremely educated and motivated workforce powers all services. Our CRM staffs in our Pune office in India are among the most highly educated in the world - nearly all agents are university educated and possess cutting edge technical savvy. In addition, our comprehensive training programs ensure ease of communication, efficient customer service, and advanced product knowledge - providing a seamless and transparent experience for your customer.
Blended Services: Optimizing your resources
SNP provides integrated services to its clients wherein the agents are handling more than one channel simultaneously. The agents are trained to provide support for multiple channels and use more than one medium for communicating and processing a contract/record.
  • Correspondence management
  • Customer care
  • Payroll processing
  • Transaction Processing : Extending support to increase accuracy and reduce turnaround
    SNP provides backend support and processes voluminous transactions for its clients. Our systematic approach towards quality control and service delivery helps our agents/associates process transactions and consistently perform above the client's enterprise averages. We provide quality inputs in:
  • Payroll processing
  • Account maintenance and changes
  • Data Conversion
  • Financial statement preparation
  • Accounts receivable management
  • Accounts payable management
  • Back Office Services:
    Moving from 'Information' to 'Intelligence' is our prime motto. We provide backend support and process a high volume of transactions for our clients.